Our Guarantee
Your Satisfaction is Our Priority
At The Medi Buddy, we stand behind the quality and comfort of our medical ID bracelets and sleep pillows. We want you to feel confident in your purchase, which is why we offer a comprehensive 30-day money-back guarantee.
How It Works
Try any of our products risk-free for 30 days from the date of delivery. If you're not completely satisfied with your medical ID bracelet or sleep pillow for any reason, simply return it for a full refund - no questions asked.
What's Covered
- Medical ID Bracelets: All styles and materials
- Sleep Pillows: All sizes and designs
- Full refund: Product price refunded to your original payment method
- 30 full days: Starting from the day you receive your order
Easy Returns Process
- Contact us within 30 days of receiving your order
- Ship the item back in its original condition (gently used is fine)
- Receive your refund within 5-7 business days of our receiving the return
Important Details
- Items must be returned in clean, sanitary condition
- Original packaging is not required, but please pack items securely for return shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or we made an error
- Personalized or engraved medical ID bracelets are eligible for return only if there was an error in the engraving or a defect in the product
Contact Us
Questions about our guarantee? We're here to help.
Email: support@themedibuddy.com
Hours: Monday-Friday, 9 AM - 5 PM EST
Your health, safety, and comfort matter to us. That's our guarantee.